Duties That a Live Receptionist Is Expected To Do When Working For an Electrician
Receptionists act as the face of an organization or any business. It serves better if an electrician hires a receptionist. There are things other than attending calls that a receptionist does. An electrician puts his or her availability as busy and the calls are diverted to the receptionist. This allows an electrician to work continuously without any hindrance.
Following are few duties of a live receptionist hired by an electrician:
1. Attending All The Calls
Customers call when they have queries or they need a solution to their problem. They call when they need to connect with an electrician to resolve their problem. Hence it is the prime duty of a live receptionist to answer calls from customers. This assures them they are heard and their complaints are taken seriously.
2. Handling Communications
Not only the calls, but receptionists must also take messages from customers or clients. They take messages when electricians are busy. They use emails, WhatsApp , Fax and other modes of communication to reply to the clients’ texts or messages. Any communication should be immediately addressed.
3. Setting up Appointments
Clients call mostly to reach electricians. However, it is not possible for an electrician to attend all the calls especially when they are busy. In this case, receptionists set up or schedule appointments of clients with electricians. This way the electricians fix the technical problems of their clients date wise.
4. Provision of Excellent Customer Service
Customer service should be the prime focus of any receptionist as customer is considered as the king of the market. Excellence in customer service is attained when a receptionist takes extra efforts to resolve customer queries. This also helps in retaining customers for a long time. It helps in winning their confidence too.
5. Maintaining Relationships With The Clients
Once a receptionist has handled the call well, a client relationship is automatically restored. Good receptionists also call clients during festive season to pass on festive greetings. This is an extra effort taken by few receptionists who believe in maintaining excellent client relationships.
6. Giving Correct Information to the Clients
It is the duty of a receptionist to inform the clients about any new deal or offer. The clients are also informed about any update or promotion related to the services offered. This proactiveness of receptionists makes them exceptional in their duties.
7. Minimizing Interruptions
Clients’ calls are very important. However not every call can reach an electrician. Electricians may be busy performing their duties on the site of clients. They need no interruptions particularly when the work is technical. Receptionists perform their job to attend almost all the calls to prevent any disturbance at worksite of electricians.
8. Call Transfer During an Emergency
Since it is not possible for clients to reach an electrician directly (especially when they are working on site), receptionists help in filtering the calls. In this process, they learn about any emergency. These calls are directly transferred to the concerned person or an electrician.
9. Collect Information or Client Data
Receptionists collect as much data as possible from the clients during their first few calls. This helps them in maintaining relationships with the clients by exchanging business-related information and extending festive greetings. Data such as the name, type of query, technical problem, address and others is collected during the first call.
10. Use Technical Skills and Knowledge
Every receptionist associated with an electrician must have some knowledge about the process. Since the process is technical, it is important for a receptionist to be trained. Sites such as https://www.signpost.com/ will help you get more information on the subject.
